Provincial Directorate: 57, General García St. between José Antonio Saco and Canducha Figueredo Streets.

The ways to issue complaints and suggestions:

• In the Branches: a book of complaints and suggestions.
• In the Department of Personal Banking of the Provincial Directorate: book and a specialist to deal with complaints and suggestions.
• Customer service phone: 23 411999
• Customer service email: atencionalcliente@mail.gr.bpa.cu