Customers may report a complaint for property damage up to three business days after the occurrence of the event through the 188-88 Telephone Service Center (24 hours), in person or by telephone at the Commercial Offices or at the Municipal UEBs.
1. The request for electricity supply is submitted to the Commercial Office of the corresponding locality with no less than ten (10) calendar days prior to the need for the service.
2. As a client you must provide the following information:
- Name and Surname of the applicant
- Identity card number.
- Detailed address of the property.
3. Presentation of the appropriate document that proves that the applicant is in legal possession of the property. Any of the following documents are accepted:
- Deed of ownership or property title of the home.
- Free permanent usufruct certificate.
- Certificate of habitability issued by the corresponding Housing Department.
- Construction License for new homes with temporary facilities built, except for breakdowns or existing homes.
- Contract with the body that owns the property granting usufruct use to the applicant for the service.
- Authorization for the construction or occupation of a home issued by the competent body in that area: ANAP, Popular Power, Cooperative and Hydroenergy.
4. To demand that the liquidation of the place of origin is presented.