Customers must appear at the corresponding Commercial Office before the official who attends Consumer Movement with the electricity bill and clarity of the equipment for which the change is requested.
The Electric Company insists on making it clear to its customers that both the "Change of voltage level from 110 to 220 Volt" and the "New Service" are FREE commercial services.
The Electric Company of Granma has 30 business days to comply with the contracted service, from the moment in which it is determined by the evaluation commission that the request is appropriate.