Cupet

Other Information of Interest

Aspects that consumers of Liquefied Petroleum Gas should know +
The customer must verify the number of the cylinder that he receives full at the point of sale and deliver… Read More
Measures to avoid Accidents at Home +
Always move the cylinder vertically with the valve upwards. The cylinder must be closed and checked for gas leakage before… Read More

Duties and rights of customers of Liquefied Petroleum Gas.

Customer Duties:

To present the supply book and the last sales receipt every time you go to buy or receive the product at home through the "door-to-door" system.
To deliver a cylinder whose number coincides with that registered in the receipt of the last sale.
To pay the established price according to the type of service.
To receive the proof of sale in each purchase.
To witness the weighing of the cylinder, the removal of the seal and the revision of the valve, as well as verify that the number recorded on the receipt coincides with the one of the delivered cylinder.
To safeguard the cylinder at home and keep it in good condition.
To make the corresponding complaint in case of theft, as a condition to access a new lease.
To receive visits from LPG specialists and facilitate the inspection of the system at home.
To go to the Commercial House to update any data that modifies the conditions agreed in the contract.

Client rights:

To receive the supply by the regulated system according to the rotation established for each system.
To receive friendly and respectful treatment during purchases or other procedures at points of sale or commercial houses.
To receive information about the existence of the product at the points of sale.
To receive visits from mechanical service specialists based on their reports of breakdowns, leaks or gas stove maintenance. (Based on the client's report, the six clarify the time they have to make the visit)
To freely assign the ownership of your contract, transfer it in the event of a change of address, transfer it in the event of an exchange or transfer it in an inheritance process.
To receive the replacement of the cylinder at no cost in the event of a leak, if it retains 8 Kg if it comes from the regulated sale and 5 Kg if it comes from the released sale,
When the customer reports with its weight, but the kitchen does not turn on, in this case the CUPET mechanical services certify the situation and the customer service is replaced at no cost.
To receive all the information you need about the LPG service.

Population Assistance Offices

Commercial House Bayamo

Address: 3^rd Street between 5 and 7 Streets, Jesús Menéndez neighborhood, Bayamo (Plaza de la Patria)

Phones: 23-427560 and 23-485038

Commercial House Manzanillo

Address: Martires de Viet Nam Street between Maceo and Masó Streets. Manzanillo.

Phone: 23-559992

Points of Sale Bayamo +
Point of Sale No. 2 Granma Avenue Municipality: Bayamo Address: Granma Avenue between 5 and 9 Streets. Jesus Menendez neighborhood.… Read More
Jiguani point of sale +
Municipality: Jiguani Address: Road Cruz Alta, in front of the Cemetery Phone: 23-367676 Read More
Point of Sale Cauto Cristo +
Municipality: Cauto Cristo Address: Cristino Naranjo Street between José Cuello and Frank País Streets. Phone: 23-327002 Read More
Points of sale Manzanillo +
Point of Sale No. 9 Merchán Municipality: Manzanillo Address: 28, Merchán Street between Salud and Tomás Barrero Streets. Phone: 23-577188… Read More